The results of the HMRC Third Sector Grant Funding Programme for 2010-11 : VCS

In 2010-11 HM Revenue & Customs (HMRC) distributed £2 million funding across 33 Voluntary and Community Sector (VCS) organisations to provide support to HMRC customers who need extra help with understanding their entitlements and tax responsibilities.

Key achievements
• Additional tax liability declarations up 68 per cent on 2009-10 to £16.8 million.
• An additional £48.7 million of claims being made in respect of tax credits, benefits and tax repayments – an increase of 70 per cent on 2009-10.
• Over 4,000 newly trained VCS advisers having the capability to support HMRC customers.
• The increased numbers of VCS advisers now have the capacity to support an additional 220,000 customers per year on HMRC related issues.
• Customer satisfaction levels up 5 per cent on 2009-10 to 90 per cent resulting in increased customer understanding of rights and responsibilities.

Next steps

For the period 2011-12 to 2014-15, HMRC has launched a £2 million per annum multi-year Grant Funding Programme and has agreed to fund 17 projects across the country that are supporting HMRC customers and building the capacity of the VCS.

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